Mobile / Slots
This policy explains what data 11starph collects when you create or use an account, how we store it, and what choices you have over your own records. Access to our platform depends on local law and is available only where permitted in eligible regions.
When you open an account with us, we collect the details you submit during registration — name, contact information and the credentials you choose. When you link a payment method such as Maya, GrabPay or InstaPay, we record the transaction reference and the wallet type so your account wallet reflects an accurate history. We do not store full card numbers or e-wallet PINs; those remain with your payment provider. Beyond account setup, we collect session data — the pages you visit, the game categories you browse and the device type used to access the lobby. This helps us present the correct layout whether you are on mobile or desktop and to show you the account state that matches your last session. Cookies support this continuity; you can adjust cookie preferences through the settings link shown at the bottom of every page. We do not sell your personal data to third parties for marketing. Data we hold is used to operate your account, process transactions through the payment rails you chose and respond to any support request you raise. Retention periods follow the requirements applicable in the region where access is permitted under local law.
Not every interaction with 11starph falls under the same privacy scope. This section clarifies what sits inside this policy and what falls outside it so you know exactly where each rule applies.
Any data you submit when opening, logging into or updating your account — including your registered email, mobile number and session activity — falls directly under this policy. We control how that data is stored and who can access it.
When you move funds through Maya, GrabPay or InstaPay, both this policy and the terms of your chosen payment provider apply. We record the transaction reference on our side; the payment provider holds its own record under its own privacy rules.
Browsing game categories, viewing live dealer tables or checking the sportsbook does not require you to submit personal data beyond what is already tied to your logged-in account. Your navigation within the lobby is logged only for session continuity.
Links or embedded content from third parties — including game studios whose titles appear in our lobby — operate under those parties' own privacy terms. We are not responsible for data practices outside the 11starph platform.
You have the ability to review, correct and question the data we hold on your account. Log into your account and open the profile section to see the personal details currently on record. If any detail is incorrect — a misspelled name or an outdated contact number — you can update it directly from that screen, following the fields and verification steps shown there. For changes that the account screen does not let you make yourself, submit a request through our support channel and we will process it in line with the applicable data-handling obligations for your region. If you want to understand what specific data we hold, or if you want to raise a question about how a particular piece of information was collected, the support contact path in the next section is the right place to start. We aim to acknowledge every data-related request and provide a clear written response. Availability of specific rights may depend on local law in the region where you access the platform.
Open your account profile after logging in to see the personal details currently stored. The page displays your registered name, contact details and linked payment methods such as Maya or GrabPay.
Most fields — including contact number and email — can be edited directly in the account profile screen. Follow the on-screen verification steps shown there to confirm the change.
For anything not covered by the self-service profile screen, contact our support team with your account reference. We will confirm receipt and provide a written response about the data in question.
If you want to close your account or request deletion of your data, submit that through the support channel. Availability depends on the requirements applicable in your eligible region under local law.
If this policy raises a question about your data or your account, these are the routes available to you. Each channel is monitored and every privacy-related message is handled separately from general account support so your request reaches the right team.
Send your data or privacy question to our support email address shown in the Contact page. Include your registered account email and a brief description of your request so we can locate your record.
The live chat widget is accessible from within your logged-in account. Use it to ask a quick policy question or to flag a data concern; our team will escalate privacy-specific requests to the appropriate handler.
The Help Centre section inside your account lists common privacy questions and the steps for each. If your question is not covered there, use the contact form linked at the bottom of the Help Centre page.
Data security and clear retention rules sit behind every account action on the platform. Here is how we handle the four areas that matter most to Philippines account holders using local payment rails.
We use cookies to keep your session consistent as you move between the game lobby on mobile and the live table view on desktop. You can review and adjust which non-essential cookies are active through the preference link at the foot of the site.
Access to your account record is protected by the login credentials you set. We do not share your password or account PIN with any third party. If you suspect unauthorized access, use the password reset option on the login screen immediately.
We keep your account data for as long as your account remains active and for the period required by the data obligations applicable in your eligible region. After that period, records are deleted or anonymized following the process required by local law.
Transaction references from Maya, GrabPay and InstaPay are stored in your account wallet history so your records are always accessible after login. Full payment credentials stay with your payment provider — we do not hold them on our side.
These are the questions we hear most often from account holders about how their data is used, stored and protected on this platform.
We collect the details you submit during registration — name, contact number, email address and the credentials you create. If you add a payment method such as Maya or GrabPay, we record the wallet type and transaction reference. We do not store your e-wallet PIN or full card number.
We do not sell your personal data for marketing purposes. Data may be shared with payment processors like InstaPay or GrabPay only to the extent needed to complete a transaction you initiated. Game content studios in the lobby do not receive your personal account data.
Log into your account and open the profile section. The page shows your registered contact details, linked payment methods and basic account history. For a fuller data summary, contact our support team with your account reference and we will respond in writing.
Yes. Most fields — email, contact number, display name — can be edited directly inside the account profile screen. Follow the verification steps shown on that screen. For details that cannot be self-edited, submit a request through live chat or email support.
We retain your data for as long as your account is active and for the period required by the data obligations applicable in the eligible region where you access the platform. When that period ends, records are deleted or anonymized in line with local law requirements.
Reach us through the live chat inside your logged-in account, or send an email to the support address listed on our Contact page. Include your registered email and a brief description of your concern. Privacy-related requests are handled separately from general account support.